1. Data Protection and Confidentiality:

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The security of your client’s personal information is important to us and we always endeavour to keep information safe using encrypted PCs and up-to-date antivirus software.

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We use technical and organisational measures to safeguard your client’s personal data. All the data that we collect and store on a cloud-based server is encrypted.

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   2. Data Security:

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We have taken the necessary measures to ensure our data integrity is not compromised. Our secure delivery centre is equipped with the latest technology, infrastructure and dedicated technical staff to ensure our working environment has complete reliability and security for our client’s data.

 

   3. Physical access

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Keeping your and your client’s information confidential and secure is of utmost importance to us. We maintain physical, electronic, and procedural safeguards to guard your personal information. Our employees are bound by internal confidentiality policies and are subject to disciplinary action for any policy violations. Should your status become inactive or should our relationship end, we will continue to protect the confidentiality and security of your personal information in accordance with this privacy policy.

 

Biometric scanners and access cards are required to enter our offices. Only authorised personnel are allowed to enter the office. Staff are required to keep personal belongings including bags, books or mobile devices in secure lockers outside the main processing centre.

 

   4. Non- Physical Controls

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Internet activity is heavily controlled with websites required to be added to a “whitelist” before they can be accessed. Staff cannot access personal emails from the office and work emails cannot send data outside the office. Our intranet, internal portals, software and sites have IP Authentication in place so that no one can access these records outside our office premises.

 

All data related to work save on our Cloud-based server and stored data on the PC is disabled. CD Rom and other drives (USB) have been removed. Access to physical/removable drives (external hard drives) has been disabled. Printers and scanners are also not available within the office premise.

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   5. Software and System Security

 

Access to our internal software is password protected with strength measurement. Passwords are also required to be updated on a regular basis. All terminals include screen snapshots and are regularly audited to ensure staff are following security guidelines.

 

   6. Use of Firewall & Antivirus

 

All our terminals and servers are installed with firewalls, antivirus software, intrusion detection software and prevention systems to minimise any exploits or attacks. Our security software is kept updated at all times and when required. All PC’s within our organisation have an auto-lock feature to ensure PC’s are not kept unlocked.

 

   7. Cloud computing

 

Cloud Computing is a computing service that involves a galaxy of computers/servers which stores, forwards, process and transmits the data into a computer and which may further be processed in another and retained in another system by sharing resources such as software storage services in a cloud that may be connected through internet despite being separated by vast geographical distance. It is similar to LAN but has a wide coverage which enables users to access systems using a web browser irrespective of their physical location.

 

We use security measures to safeguard your and your client's personal data. All the data that we collect and store on a cloud-based server is encrypted. To comply with global privacy regulations, we ensure that our cloud service provider implements technical and administrative controls to protect your data.